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I want to return the product(s) in my order. What should I do?

According to the TCC, there is no right of withdrawal for foodstuffs, beverages or other daily consumption items.


Defective Product Return

In the refunds you will make due to any defect caused by the product; Within 3 days of receiving the product, firstly, by taking the product image, to info@nutantep or+90 533 926 5360Send it to the WhatsApp Line.

Shipping costs of all the products you send to Nutantep in accordance with the return conditions belong to our company. For this, it is sufficient to deliver the product to our contracted courier company as "counter payment" at the time of return. Shipping costs of all the products you send other than our contracted cargo company do not belong to our company.

Attention! If the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the institution when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.


If you have chosen "Credit Card" as the payment method and "Return to Credit Card" as the return method; Your payment will be made online within 1-3 working days to your relevant account and you will be informed by e-mail or telephone.

The reflection time of your refund process on your statement varies depending on the practices of the banks.


If you have chosen "Remittance/EFT" as the payment method and your preference is "Refund to Account";


It will be sufficient to send your  IBAN number and Recipient Name to us via our e-mail address or WhatsApp. The relevant amount will be returned to your account within the first business day from the delivery of the product to our company.

If you wish, you can renew your order instead of a refund.

Product Return Address:


Sanayi Mah. Cd. 60114 No:47


Telephone:+90 533 926 5360






If you are not a taxpayer, you must fill in the information in the relevant return section of the invoice of our company when you return the product you have purchased, then sign it and send it back to us together with the product. Otherwise, your refund will not be completed.


General return conditions are as follows;

– Returns must be made with the original box or packaging.

– The return of products whose original box/packaging has been damaged, which has lost its re-saleability feature and which cannot be purchased by another customer, cannot be accepted.

– You must send the original invoices (all copies you have) together with the product you want to return.

– If the product / products you want to return are defectiveYou should check the product with the cargo officer and keep a report and not receive it.In this case, the shipping fee is covered by our company. In other cases, the shipping fee belongs to the BUYER.

Cancellation Procedures:

Before the ordered products are shipped, you can cancel your order by calling our number +90 342 606 0217.

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